Frequently Asked Questions

  • When is the Box Office open?

    The Civic Theatre Box Office is open Monday-Friday from 10:00 AM to 6:00 PM. 

    Additionally, sales open for films 30 minutes before show time. 

    Live Theatre sales open 2 hours before show time. 

  • What is your refund and exchange policy?

    Live Theatre tickets may be exchanged in advance during Box Office hours. A fee of $5 per ticket applies to all exchanges. 

    Unfortunately, past-date exchanges are not offered. 

    Civic Theatre of Allentown currently has a no-refund policy. 

    However, unused Live Theatre tickets can be converted into a tax-deductible donation to the Theatre. 

  • What is your late seating policy?

    Once the performance begins, late seating will be done at the discretion of the House Manager. Patrons who arrive late will be seated in the back of the theatre and may move to their assigned seats at intermission. 

  • What fees apply to my order?

    A processing fee of $1.50 per ticket is applied to film tickets purchased online. 

    A processing fee of $3.00 per ticket is applied to all Live Theatre tickets purchased online, in person, or over the phone. 

  • When are auditions?

    Upcoming auditions for Civic Theatre are announced periodically on our Auditions page. 

  • Why aren’t you getting [insert name of movie]?

    The process for booking films is a complicated one! It is based not only on what we want to show our audience, but also on what the distribution companies want. The bottom line in the film business is money, and we are at the mercy of what these companies are willing to “give” to us. They make their decisions according to our previous ticket sales for other films they have distributed to us.  They also consider how the movie we are trying to book is doing elsewhere. If they don’t like what they see, sometimes we cannot book the movie we want.

  • Why can’t I know what movies are playing ahead of time?

    We give our audience the information about our films as soon as we know, which is about a week in advance. Contracts with distribution companies can change at any time. They may decide they want to pull a certain film from theaters because it is performing poorly, or they may demand to extend the screenings an extra week because it is doing so well. Our bookings are dependent upon these changes.

  • Why is the movie you’re showing also playing at Rave, AMC, Carmike etc.? Why aren’t you playing more foreign films?

    As much as we would love to book every movie that our patrons request, it is unfortunately not possible. We are a premiere theatre for independent film, but we also need to consider our business. We pay royalties on all of our films, sometimes up to as much as 50% or 60%, which makes it necessary for us to book films that will bring in bigger audiences. As you might have noticed over the past few years, arthouse film audiences have been dwindling. To rectify this, we need to not only bring in small foreign films, but also ones with wider mass appeal.